Privacy Policy

1. Introduction

kp999 ("we", "us", "our", "the Platform") operates the website at kp999.cam — an English-language online sports betting and live casino platform designed primarily for users in Pakistan. This Privacy Policy ("Policy") explains how kp999 collects, processes, stores, shares and protects your personal data when you visit or use the Platform.

This Policy applies to all users of kp999, including registered account holders and visitors who browse the Platform without registering. It should be read in conjunction with our Terms & Conditions and our Responsible Gambling Policy, both of which are incorporated by reference.

kp999 takes the privacy of its users seriously. We understand that Pakistani users — whether accessing the Platform from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar — expect their personal information to be handled with integrity and discretion. This Policy describes exactly how we fulfil that expectation.

2. Definitions

For the purposes of this Privacy Policy, the following terms have the meanings set out below:

• "Personal Data" means any information that identifies or could identify a living individual, directly or indirectly.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, erasure or destruction.
• "Data Controller" means kp999, the entity that determines the purposes and means of processing your personal data.
• "Data Processor" means any third party that processes personal data on behalf of kp999, under kp999's instructions.
• "User" means any individual who accesses, registers on or uses the kp999 Platform.
• "KYC" means Know Your Customer — the identity verification process required by the operator and applicable regulations.
• "Cookies" means small data files stored on your device by the Platform for functional and analytical purposes.
• "Consent" means a freely given, informed, specific and unambiguous indication of a User's agreement to the processing of their personal data for a stated purpose.

3. Personal Data We Collect

3.1 Data You Provide Directly

When you register, verify your identity, make a deposit or contact support, you may provide:

• Full legal name, date of birth and residential address;
• Email address and, where provided, contact number;
• Government-issued identity document details (CNIC, passport number, etc.) provided during KYC;
• Payment method information (bank account details, mobile wallet references such as Easypaisa or JazzCash account identifiers) used for deposit and withdrawal processing — payment references are used for transaction verification only;
• Communications sent to kp999 support via email or live chat.

3.2 Data Collected Automatically

When you access the Platform, we automatically collect technical data including:

• IP address and approximate geographic location derived from IP;
• Device type, operating system and browser information;
• Pages visited, session duration, click patterns and navigation paths;
• Referring website or search engine query where applicable;
• Cookies and similar tracking identifiers (see Section 9).

3.3 Data from Third Parties

kp999 may receive personal data from third-party service providers engaged for identity verification, fraud prevention, payment processing and responsible gambling compliance. Any such data is processed in accordance with this Policy and applicable data protection requirements.

4. How We Use Your Personal Data

kp999 uses your personal data for the following purposes:

5. Legal Basis for Processing

kp999 processes your personal data on the following legal bases, consistent with the data protection framework applicable in the operator's jurisdiction:

• Contractual Necessity: Processing required to fulfil the contract formed when you register an account — including account management, deposits, withdrawals and provision of betting and gaming services.
• Legal Obligation: Processing required to comply with applicable legal requirements, including KYC, AML and responsible gambling obligations.
• Legitimate Interests: Processing carried out in the legitimate interests of kp999 — such as fraud detection, platform security and improving service quality — where such interests are not overridden by your rights and interests.
• Consent: Processing carried out on the basis of your freely given consent — for example, receiving marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

kp999 does not sell your personal data. We may share your data in the following circumstances:

6.1 Service Providers

We engage third-party data processors — including identity verification providers, payment processors, cloud hosting providers and analytics services — who process personal data strictly on our behalf and under binding data processing agreements. These providers are permitted to use your data only as directed by kp999 and for the purposes described in this Policy.

6.2 Regulatory and Legal Authorities

kp999 may disclose personal data to regulatory authorities, law enforcement agencies or courts where required by applicable law, a valid legal order, or to protect the rights, property or safety of kp999, its users or the public. Any such disclosure is limited to what is strictly necessary for the stated purpose.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring or sale of assets involving kp999, personal data held by the Platform may form part of the transferred assets. Users will be notified of any such change that materially affects how their data is processed.

6.4 Responsible Gambling Partners

Where a User requests self-exclusion or where an operator's responsible gambling obligations require reporting, limited personal data may be shared with authorised responsible gambling bodies or registries in the operator's license jurisdiction.

7. International Data Transfers

As an online platform, kp999 may process and store personal data on servers located outside Pakistan. Where personal data is transferred to countries that may have different data protection standards, kp999 implements appropriate safeguards — including contractual protections with data processors — to ensure that your personal data receives a level of protection consistent with the principles in this Policy.

By using kp999, you acknowledge that your personal data may be processed in jurisdictions outside Pakistan. kp999 does not represent that processing in these jurisdictions is subject to Pakistani law.

8. Data Retention

kp999 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:

• Active accounts: Personal data associated with an active account is retained for the duration of the account relationship and for a period thereafter as required by applicable compliance obligations.
• KYC documentation: Identity verification records are retained for the period required under applicable AML regulations in the operator's license jurisdiction, typically a minimum of five years from the date of verification or account closure.
• Transaction records: Financial transaction records are retained for the period required by applicable accounting and regulatory rules.
• Support communications: Records of customer support interactions are retained for up to three years from the date of the interaction, unless a longer period is required for dispute resolution.
• Marketing opt-in data: Retained until you withdraw consent, after which it will be deleted or suppressed within a reasonable operational timeframe.

When personal data is no longer required for any applicable purpose, kp999 will securely delete, destroy or anonymise it.

9. Cookies & Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device, remember your preferences and collect information about how you interact with the site. kp999 uses cookies and similar technologies (e.g., web beacons, pixel tags) on kp999.cam.

9.2 Types of Cookies We Use

9.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Disabling strictly necessary cookies may impair Platform functionality. Most modern browsers (Chrome, Firefox, Safari, Edge) provide cookie management tools accessible through the browser's privacy or settings menu.

10. Your Data Rights

Subject to applicable data protection law and the operator's legal obligations, you have the following rights in relation to your personal data held by kp999:

To exercise any of the above rights, please contact kp999 support via the email address provided in Section 15. We will respond within a reasonable timeframe, subject to identity verification and any applicable legal limitations on the exercise of these rights.

11. Minors & Age Restriction

kp999 is strictly an adults-only platform. The Platform is not directed at, and does not knowingly collect personal data from, individuals under the age of 18 — or the higher minimum age required by the applicable operator or license jurisdiction.

If kp999 discovers or has reason to believe that a registered user is under the applicable minimum age, the account will be suspended immediately, wagering activity will be voided and any deposited funds will be returned. If you are a parent or guardian and believe that a minor has registered on the Platform without authorisation, please contact support immediately.

12. Third-Party Links & External Content

The kp999 Platform does not contain links to external third-party websites as a deliberate policy. Where third-party content providers (such as live streaming services, game studios or odds data feeds) are integrated into the Platform, their data processing activities are governed by their own privacy policies. kp999 is not responsible for the privacy practices of third-party content or service providers.

Any interaction you have with embedded third-party content on kp999 may result in data being transmitted to those providers. We recommend reviewing the privacy policies of any third-party provider whose embedded content you interact with.

13. Security Measures

kp999 implements and maintains appropriate technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security);
• Encryption of sensitive data at rest;
• Role-based access controls limiting internal data access to authorised personnel with a legitimate operational need;
• Regular security assessments and vulnerability reviews of Platform infrastructure;
• Two-factor authentication options for User accounts to reduce the risk of unauthorised access;
• Data breach detection and incident response procedures.

Notwithstanding these measures, no internet-based transmission is completely secure. kp999 cannot guarantee absolute security but commits to maintaining industry-standard protective measures and to notifying affected users promptly in the event of a material data breach where required by applicable law.

14. Amendments to This Policy

kp999 reserves the right to amend, update or replace this Privacy Policy at any time. The current version will always be published at kp999.cam/privacy-policy with an updated effective date shown at the top of the document. Where amendments are material — for example, involving a new category of data collection, a new sharing arrangement, or a change in legal basis — kp999 will endeavour to notify registered users via the email address on their account prior to the change taking effect.

Continued use of the Platform after the effective date of any update constitutes acceptance of the revised Privacy Policy. If you do not agree with a material amendment, you should discontinue use of the Platform and may request account closure.

15. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or to the personal data kp999 holds about you, please contact our support team using the details below. We will acknowledge your enquiry promptly and aim to provide a substantive response within a reasonable period.

For general support queries, platform questions and responsible gambling assistance, please also visit our FAQ page or the Responsible Gambling section.